{"id":30132,"date":"2026-09-25T09:56:09","date_gmt":"2026-09-25T07:56:09","guid":{"rendered":"https:\/\/www.disenia.it\/thewellnesscollection\/garanzia-legale\/"},"modified":"2026-09-25T10:54:49","modified_gmt":"2026-09-25T08:54:49","slug":"statutory-warranty","status":"publish","type":"page","link":"https:\/\/www.disenia.it\/thewellnesscollection\/en\/statutory-warranty\/","title":{"rendered":"Statutory warranty"},"content":{"rendered":"<p class=\"p1\">Disenia guarantees its products <b>for 24 months from the date of delivery to the retailer<\/b>.<br \/>\nFor <b>hot tubs, the warranty covers damage to<\/b>:<\/p>\n<ul class=\"ul1\">\n<li class=\"li1\"><b>shell and load-bearing frame<\/b>: cracks, structural leaks, or osmotic blistering of the acrylic surface.<\/li>\n<li class=\"li1\"><b>hydraulic and electrical components<\/b>: components subject to high mechanical stress and normal wear;<\/li>\n<li class=\"li1\"><b>outer cladding<\/b>: manufacturing defects affecting any cladding material.<\/li>\n<li class=\"li1\"><b>accessories<\/b>: headrests, thermal covers, ice buckets, steps and filters are guaranteed to be free from defects upon delivery and are covered by a warranty for up to 12 months.<\/li>\n<\/ul>\n<p class=\"p1\"><b>What is not covered<\/b>:<\/p>\n<ul class=\"ul1\">\n<li class=\"li1\"><b>improper electrical or hydraulic installation: <\/b>damage resulting from work carried out by non-certified installers or from failure to comply with the required wattage (kW) specified in the installation guide.<\/li>\n<li class=\"li1\"><b>incorrect chemical treatment<\/b>: damage to or corrosion of the jets and shell resulting from excessive use of chlorine or bromine, or from the use of acids with an unbalanced pH.<\/li>\n<li class=\"li1\"><b>dry running<\/b>: pump failure or burn-out resulting from operating the pump with insufficient or no water.<\/li>\n<\/ul>\n<p class=\"p1\"><b>The warranty does not cover <\/b>direct or indirect damage to persons or property, nor does it cover costs associated with the installation or removal of damaged parts.<\/p>\n<p class=\"p1\">Our 24-month warranty reflects our commitment to customer satisfaction and our dedication to maintaining the highest standards of product quality.<\/p>\n<p class=\"p1\">Please note that <b>all warranty claims must be submitted exclusively to the authorised retailer from whom the product was originally purchased<\/b>.<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/europa.eu\/youreurope\/citizens\/consumers\/shopping\/guarantees\/index_en.htm\" target=\"_blank\" rel=\"noopener\" style=\"text-decoration:underline\">Click here to consult the European regulations.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Disenia guarantees its products for 24 months from the date of delivery to the retailer. For hot tubs, the warranty covers damage to: shell and load-bearing frame: cracks, structural leaks, or osmotic blistering of the acrylic surface. hydraulic and electrical&#8230;<\/p>\n","protected":false},"author":1,"featured_media":28334,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-estensionegaranzia.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-30132","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Statutory warranty - The Wellness Collection<\/title>\n<meta name=\"description\" content=\"Disenia guarantees its products for 24 months from the date of delivery to the retailer.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.disenia.it\/thewellnesscollection\/en\/statutory-warranty\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Statutory warranty - 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